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"We're working with Safety at the forefront to urgently address wide-scale disruption by rebalancing the airline and repositioning Crews and our fleet ultimately to best serve all who plan to travel with us."īut according to one industry expert, passengers today may be entitled to more than that. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan." Department of Transportation tweeted, "USDOT is concerned by Southwest's unacceptable rate of cancellations and delays & reports of lack of prompt customer service.
"Southwest's problem is really is the system is out of kilter, and the snowstorm is moving, and they just haven't been able to reset the operation," said DePaul University professor and aviation expert Joe Schwieterman. Right now their planes are scattered in all the wrong places after last weeks' winter storm, which impacted not just their Midway hub but Denver as well. Unlike other airlines, Southwest often flies point to point. "Hopefully I can find my luggage because medication is in it. Cancelled," said Carolyn Irving, who was trying to find her bags. "I left New Orleans two and a half days ago. Now we're trying to recover our luggage but they're saying our luggage is going to the destination, to Raleigh Durham without us," said John Ruh, whose flight was canceled.
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"Guess I should have just had a backpack 'cause now they're telling me the flight got canceled because they said there's not enough help, not enough stewardesses to manage a full flight. It is expected that it will take a week or more to recover from all of the backlog. Phone lines have crashed due to the sheer volume of calls and the airline's website and app are working only intermittently.īy contrast, American Airlines, which also has a hub in Chicago, has only canceled 12 flights Monday and nine Tuesday. CT, and have already canceled 60% of their flights on Tuesday, ABC News reports. Southwest had canceled 70% of their total Monday flights by 7 p.m.
#Southwest airlines new orleans passenger dies how to#
What can I do if my flight is canceled, delayed? How to prepare for likely 2022 holiday travel mess The flight eventually made it back to New Orleans around 2:30 p.m., four hours behind schedule.īale live-tweeted her experience, admitting that she reached out to family members to say her goodbyes, fearing the worst.Southwest Airlines flight cancellations at Midway and O'Hare have left thousands of travelers stranded, and it could take a long time for things to get back to normal.ĬHICAGO (WLS) - Southwest Airlines canceled thousands of flights nationwide Monday, leaving travelers stranded at Midway airport after the Christmas holiday. After circling Armstrong International, the pilot eventually decided to change course and went on to safely land in Panama City for a brief grounding. I felt like I was about to see baby Jesus and Papa God,” remarked another woman, who said she thought she was going to die. “We came through the clouds and the plane was just tilting back and forth,” recalled New Orleans WWL-TV reporter Lauren Bale, who happened to be on the flight. When the pilot got close enough to ground to land he suddenly decided to change course and pull back up, as the plane rocked in the air. Those on the flight later described the zero visibility conditions as the plane was surrounded by thunder and lightning, with passengers screaming and crying in terror. Southwest Airlines passengers traveling from Fort Lauderdale to New Orleans experienced a horrific, near-death experience when their pilot attempted to land at the Louis Armstrong International Airport in severe weather on Saturday.
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